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What to expect at your hair salon visit?

Updated: May 12, 2023

Is it your first time at Freestyle Hair Design? We know it can be quite daunting visiting a new salon. We promise to be gentle with you!

If you have not been to Freestyle before, you may be nervous about our health and safety procedures, the condition of your hair, what you're going to look like when you leave, whether you will like it, will you like the team, etc… If you've thought it, we've definitely heard it from our clients before.

We want you to still be able to relax and enjoy your salon visit. Our incredible team are here to welcome you, share a chat and some smiles, and get your hair in tip-top condition. We have put together the below to help you get ready for your hair appointment with us and feel confident too.

Before you visit Freestyle in Treforest

Consider a free hair consultation

If you are uncertain about what hair look will work for you, schedule a consultation with a hairstylist. We offer a free 15-minute appointment; meet the team and try us on for size.

Talk through your needs, share ideas, and what you like and don't like. Like you, we want to be confident with what we can achieve. We will not commit to anything if what you want is not achievable. What we promise is honest advice. Sometimes managing hair expectations and your results are just as important as the result itself.

Can't make an in-person consultation. Complete our questionnaire, and we'll come back to you:

Patch test

If you are having your hair coloured, you will need a patch test. This needs to be done before your appointment. They are straightforward to apply behind your ear by one of our hairdressers.

Make a booking

We do accept walk-ins, but as a busy salon, these are few and far between. When you book an appointment, we will ask you what you would like to have done, so we can estimate how long it will take and reserve that time, especially for you. We only see clients on a one-to-one basis.

Feel free to get in touch to book your appointment or call 01443 403169.

On the day you visit Freestyle Hair Design

Should my hair be clean, dirty or in-between when I visit?

Turning up with dirty hair is fine. However, if you haven't washed your hair for two or more weeks or if it is starting to have an odour, then we would ask you to please clean it before coming to the salon. If you are having a colour, freshly washed hair is much better.

Should I bring any photographs of hairstyles I love?

Yes, please! When you go to your appointment, bring with you some photos of the style you want to get. That way, the stylist can determine if the cut or colour would work for your hair texture and face shape. Also, ask about the care and upkeep of the hairstyle to know if it would fit with your lifestyle.

Consider the following:

Hair type:

Whether you have thin, fine hair or thick, curly hair, you can't expect to achieve the opposite of a haircut. So, if you have thick, curly hair, do not expect your stylist to recreate fine glossy locks. Instead, have more realistic expectations and find hair inspiration from people who have the same hair texture as you do.

Hair colour:

If you are looking to get your hair highlighted, your hair will need to be bleached and toned. If you want a colour or fashion colour, keep in mind that if you are coming in with brown or dark hair, it might take you a couple of appointments to get it light enough before the colour can be applied.

Need some inspiration?

There are lots of hair care tips and hairstyle advice on our blog, from autumn hair colours to everything you need to know about balayage.

Disclose your hair history

When your hairstylist asks about your hair history, be truthful about what you have used and what products you use regularly. For example, if you have used a boxed hair dye or regularly use purple shampoo. This will determine how strong of a dye product your hairdresser will have to use for your colour or the hair care products used. If you tell a little white lie, there's a strong possibility of unwanted results happening.

Arriving at Freestyle

Where to park, or how to get here

Along Park Street, there is free parking. As many people 'pop-in' to the nearby shops, they are usually freed up quickly if those spaces are taken for some reason. Parking is for 1 hour. Some of our clients park here for their appointment and have had no issues; however, some have received a parking fine.

There is also park and ride spaces at Treforest Train Station, a 2-minute walk from the salon. A Premier Convenience Store is at the end of our road, has a small car park, and offers free parking, which is a 1-minute walk from the salon. There is also a small car park on River Street next to Treforest Veterinary Clinic, a 2-minute walk from the salon.

What happens if you are running late?

We may have to reschedule your slot depending on how late you are and the other appointments booked. If you are stuck in traffic and running a few minutes behind schedule, that's no problem at all. If you can, please call the salon to let us know.

Welcoming you with a smile

From the moment you arrive, you will be greeted with a warm welcome. You can also expect us to listen, give you inspiration, tips and advice on our hair services and products. We want you to have the best style and look for you – not only when you leave the salon but in-between visits too.

COVID-19 procedures

Clients are expected to wear a face mask when arriving and keep this on for the duration of the appointment. If you are exempt, please mention this when booking. The salon is cleaned regularly, and the staff have their own PPE. You can read our procedures on our welcoming you back safely blog.

When you are in the stylists' chair

At Freestyle, you get all of our attention. During your appointment, your stylist will only see you. At the moment, we are unable to provide you with drinks. Please feel to bring your own, as long as it has a lid. In line with current guidelines, we are also unable to provide you with any reading material. You're more than welcome to bring your own book or Kindle.

What happens if you don't like your hair at the end of my appointment?

Hopefully, as we have talked to you about the style you want, including the colours, cut and styling by the end of your appointment, you will be pleased. If you are unhappy about anything, we urge you to speak up earlier rather than later. It's your hair; we won't be offended if you want things done differently.

How do you pay?

You can pay for any services you receive or products with cash, major credit or debit cards (we do not accept American Express), or a valid gift voucher.

Don't forget to book your next appointment before you leave!


The Freestyle Hair team offer professional recommendations and free consultations so you can talk over your desired look. This is done at our award-winning salon in Treforest, Pontypridd – just a 10-minute drive from Whitchurch in Cardiff or a 10-minute drive from Church Village. We'll talk about the long-term direction of your hair and will turn your vision into reality.

The safety of our customers, and the staff, has always been our priority – now more than ever. Feel safe at Freestyle with our COVID-19 procedures.

All of our services can be found here, along with the products we use. Feel free to get in touch to book your appointment.

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Make sure you follow us on Facebook or Instagram for our latest hair transformations, hints and tips. You can also sign up to our monthly newsletter.

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