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FAQ's - Frequently Asked Questions

What are your COVID-19 Health and Safety procedures?

Your safety and the safety of our staff is paramount. You can see what the current procedures are here.

What are your opening hours?

You can find our opening hours here

How do I book?

All of our contact details can be found here

How far in advance do I have to book?

We do accept walk-in appointments. If there is no space in the diary, we may not be able to ‘squeeze you in’. It is advisable to book in advance, especially if you are going to have any colour services. Saturdays are our most popular day, as well as Thursday and Friday evenings when we are open until 7pm.

How do I find the salon?

Directions, how to find us and parking can be found here

Is there plenty of parking outside?

Along Park Street, there is free parking. As many people ‘pop-in’ to the nearby shops, if for some reason those spaces are taken, usually they are freed up quickly.  Parking is for 1 hour. Some of our clients do park here for the duration of their appointment and have had no issues, however, some have received a parking fine.


There is also park and ride spaces at Treforest Train Station a 2-minute walk from the salon. A Premier Convenience Store is at the end of our road has a small car park, and offers free parking, which is a 1-minute walk from the salon. There is also a small car park on River Street next to Treforest Veterinary Clinic, a 2-minute walk from the salon. River Street's postcode is CF37 1TD.

Payment methods

You can pay for any services you receive or products with cash, major credit or debit cards (we do not accept American Express), or a valid gift voucher.

Do I have to pay a deposit?

For bookings in the salon, we do not require a deposit. However, we do take card details. Please see our late cancellation and no show policy below. For our wedding or prom packages, a £20 deposit is required to secure your appointment. Customers who persistently do not show up for bookings will be asked for full payment when making a booking.

What is your cancellation policy?

If you have to cancel your appointment, we ask that you call as soon as possible. The more notice you give us, the more likely we can book someone else in instead. Customers who persistently do not show up for bookings will be asked for full payment when making a booking.

What is your late cancellation and no show policy?

Unfortunately, we have an increased number of no shows and late cancellations. We reserve the right to charge 30% if you cancel within 48 hours of your appointment, and 50% if you do not show up. Your card details will be taken at the time of booking. We absolutely understand that sometimes unexpected things happen and rescheduling adjustments become necessary. However, we do get extremely busy, so our salon policies and structures keep us super organised and ensure that our time is spent giving clients the service they expect, and nothing less. 

Can I bring my children along?

Well behaved children are welcome. We offer free WiFi, so they can bring their tablets to watch or read (please can they bring headphones?). We do have limited seating, so with respects, only bring whom you need to.

Can I bring my dog?

As much as we love four-legged friends, unfortunately, we cannot welcome dogs into the salon, even if they are well behaved or well trained. Service dogs are welcome, but please chat to us beforehand, as we would not like them to get spooked by loud noises from hairdryers.

How do I choose a stylist?

We like to think, we’re all pretty great! All of the team are highly skilled and experienced. You can see everyone here.

Do you sell gift vouchers?

Yes, we do. They can be purchased in monetary amounts from the salon and can be used on services or products. Further information can be found here.

Do you offer pensioner or student discounts?

As our pricing is affordable, we do not offer additional discounts for pensioners or students.

Do you cut men’s hair?

Yes, we do. Lads, you’re more than welcome. In fact, some of our stylists excel in men’s cuts. More information here.

Do you cut children’s hair?

Yes, we do. For an adult, a trip to the hairdresser can be considered a pampering event or simply a necessary chore. Similarly, for children, it can be an experience that they look forward to or something they dread. Preparing your child for a visit to the hairdresser will help to avoid upset and enable them to benefit from the real-life experience. We love this Parents Guide For Going To The Hairdresser and would urge you to read this before you come.

Do you have a customer loyalty scheme?

At the moment there is no loyalty scheme.

What happens if I am running late?

Depending on how late you are, and the other appointments booked in, we may have to reschedule your appointment. If you are stuck in traffic and running a few minutes behind schedule, that’s no problem at all.

What is a patch test?

Patch testing is a procedure used by our hair stylists and colour technicians before applying hair colour to the scalp. It is a simple and safe way of identifying whether the hair dye that the stylist intends to use will cause an allergic reaction with the skin.

I have had a patch test before in another salon, do I have to have one with you?

Even if you've had a patch test at other salons, we still need to do one a minimum of 48 hours before your appointment. Patch testing for hair colour is a legal requirement under section 3 of the Health and Safety at Work Act - so yes you will need to have one.

Do you offer free hair advice?

If you have not been to the salon before, or if you are looking to make a change, discussing your options is a good start.  Changing your style or colour can be exciting, but daunting.  You need to consider if the style will suit your face, will the colour suit your skin tone, and how easy it will be to maintain the look? These are all questions that we can answer for you. You can book a no-obligation style/colour consultation. One of our experienced stylists will discuss your individual needs on a one to one basis resulting in a personalised recommendation especially for you.

Should I bring pictures of my desired hairstyle?

Yes, please. If you have an idea in mind, then pictures of the colour you’d like to go, the cut and finish that you would like, or the up-do you want will help.

Is it OK to come to the salon with dirty hair since it's going to get washed anyway?

Turning up with dirty hair is fine. However, if you haven't washed your hair for two or more weeks or if it is starting to have an odour then we would ask you to please wash it before coming to the salon.

How long does each service take?

It does depend on your hair type, thickness and length. On average, a cut and blow-dry will take 30-45 minutes. A full head of highlights around 1 hour, and 45 minutes for half a head, plus the styling. Semi-permanent or all over colours take about 30 minutes, plus the styling. Hair up is anything from 20 minutes to 1 hour.

I have dark hair, but want to be blonde, can you help?

We would love to meet you and see your hair so we can give correct and honest advice to you. If your hair is really dark then realistically, it may take more than one visit to get it to the desired colour.

I have extensions, can I have a cut and blow-dry with you?

Of course, you can, you are more than welcome to have a cut and blow-dry with us if you have extensions.

Do you do fashion colours?

What colour do you want to go? I bet we’ve already done it! Fashion colours have become one of our ‘things’ over the last few years. Check out our gallery for some of our recent work.

Will my colour fade quickly?

It is normal for colours to fade particularly if they have been applied to pre-lightened hair (hair that has been made lighter with bleach), or if the hair has been exposed to a lot of sunlight. In such cases, colours need to be topped up regularly to refresh the colour and it will become longer lasting with time. Also, the colour will last longer if you wash your hair once or twice per week, as opposed to washing your hair every day. It's best to keep your hair protected by a sun hat or cap. Use a sodium chloride/sulphate-free shampoos and conditioners to extend the life of your colour.

Do you do bridal hair?

Wedding days are our favourites. The excitement everyone feels is incredible. You can see our wedding services here.

Do you have any prom packages?

The end of the year prom is such a special time. We have different packages available, see them here.

What hair care products do you use? Can I buy them to use at home?

You can see the products we use here

What happens if I don’t like my hair at the end of my appointment?

Hopefully, as we have talked to you about the style you want, including the colours, cut and styling by the end of your appointment you will be pleased. We aim to provide the best customer service and want your time in the salon to benefit your wellbeing. If you are not happy about anything, we urge you to speak up earlier rather than later.

Complaints Policy:

Freestyle Hair Design aims to guarantee customer satisfaction. If you feel like this has not been achieved, you are encouraged to let us know. All feedback is useful, and it is used to develop our services and may highlight any shortfalls in training. Please let us know if you are unhappy. If you don't feel comfortable doing this in the salon, please call or email within 7 days of your initial service.

Do you offer refunds?

As a general rule, we do not give refunds on hair services. If you are unhappy with your hair, we will do what we can to correct it. Products are refunded with the presentation of a receipt. If you have used the product, we are unable to refund it. If you feel strongly feel you were given poor advice by a member of the team, and it has only been used once or twice, we will swap it for something more suitable.

Do you offer a free fringe trim or reshape?

This is a service we offer complimentary for our existing clients. There is no need to book an appointment, just pop into the salon – please note, it will be subject to the stylist’s availability. If you are a new visitor to the salon, we charge £3.50 for this.

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